Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Product names used throughout our website are owned by individual manufacturers and most of the names are either trademarks or registered trademarks of their respective holders. Power Tool Specialists and www.powertoolspecialists.com.au are trademarks of Power Tool Specialists (Aust) Pty Ltd. All rights reserved.
While we make every effort to ensure the accuracy of the information contained on our website, errors, inaccuracies, or omissions may occur. Power Tool Specialists reserves the right to make adjustments to correct such information. We also reserve the right to limit quantities on certain products. Power Tool Specialists reserves the right to refuse or cancel any order on which the product price is found to be incorrect. If a credit card has already been charged for the order, Power Tool Specialists will issue a credit to the card for the amount charged.
Payment & Shipping
We accept payment in Australian Dollars, using the following payment methods provided through our secure website: PayPal and Credit Card (VISA & Mastercard). Should you wish to arrange alternative payment, such as Cash on Pickup, or Bank Transfer, please call our store during trading hours to arrange.
Our goods are delivered primarily using Australia Post eParcel service - the price is quoted live during the Shopping Cart Check Out process.
For oversized items we may arrange alternative freight options to obtain the best price prior to dispatch - we encourage you to complete the order after which our Sales team will contact you to discuss.
Warranty & Returns
All products sold by Power Tool Specialists (Aust) Pty Ltd are genuine Australian products, which are covered by Australian power tool supplier warranty policies and meet Australian Standards.
Please be aware that any power tools purchased from outside of Australia may not be built to Australian Standards and may be deemed illegal to operate in Australia. Such products will not be covered under warranty.
The Buyer is responsible for inspecting the goods upon delivery, any alleged defects shall be reported to Power Tool Specialists within three (3) working days. Should you experience any issues with your order, please don't hesitate to contact our Sales team within this time period.
It is the Buyer's responsibility to ensure that the correct items have been purchased - in the event that goods are returned to the store, it is the Buyer's responsibility to ensure goods are returned in original saleable condition at their own expense.
Please Contact Us if you have any queries.
We respect your privacy, so we will never exchange, sell, or give away to any third party any information about you. All information collected on our website is done through a very secure encrypted system. The privacy and security of any information that you provide we will be treated with the highest integrity and confidentiality, and in compliance with the Australian National Privacy Principles.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|